F.A.Q

PRODUCTS

WHERE CAN I FIND YOUR PRODUCTS?

Our products are available on our website and also through our retailers. We have approximately 20 000 points of sale in France (pharmacies, organic stores, drugstores, leisure stores, etc.) and are present in many countries (Europe, USA, Canada, Japan, Korea, etc.).

How is Armenian paper® used?

INSTRUCTIONS FOR USE

Detach a strip, fold it into an accordion shape, place it on its edge on a heat-resistant surface, light it and then blow out the flame to avoid igniting it as it must burn slowly.
Papier d'Arménie® can be used throughout the year to perfume your home and create an atmosphere of well-being.

How to use the product

• Burn one strip at a time, 3 to 4 times per week
• Ventilate the home regularly
• Do not leave a burning slide unattended
• Do not leave the product within reach of children
• Avoid inhaling smoke directly
• Ventilate the room after use

HOW MANY STRIPS DOES A BOOKLET CONTAIN?

Each booklet contains 36 strips.

WHY DOES THE PAPER GO OUT?

If it is not folded like an accordion, the paper may not burn completely and may therefore go out. Therefore, be sure to fold the paper like an accordion and place it on its edge. See previous question.

HOW LONG DO CANDLES LAST?

Approximately 50 hours. However, these burn times may vary slightly depending on usage conditions.

HOW SHOULD I CARE FOR MY CANDLE?

We recommend burning your candle according to the instructions for use on the inside of the lid. You can also find these instructions online via instructions for use. However, these burn times are likely to vary slightly depending on usage conditions.

MY CANDLE DOESN'T BURN STRAIGHT

Our candles should be used according to the instructions for use provided under the lid. These tips will ensure optimal use of your candle. If your wick has become off-center, extinguish the flame, pinch the non-burning wick between your fingers, and pull it toward the center. This operation must be carried out delicately and while the surface wax is still melted. Repeat this operation each time you burn it until your wick is centered again. We carry out meticulous and systematic quality controls to guarantee the quality of all our products.

I BROKEN THE GLASS OF MY CANDLE

Once the glass is broken, we strongly advise against relighting it because the loss of integrity of the candle glass represents a risk of wax dripping and a fire hazard.

ORDER AND PAYMENT

CAN I USE MY BANK CARD SECURELY ON YOUR WEBSITE?

A secure payment system is in place on the online store. Payments are processed on an external platform through a payment provider offering the latest security measures.

CAN I CHANGE MY ORDER?

Send us a message via the contact form, if the order has not yet been shipped, we will try to find a solution.

WHAT CREDIT CARDS DO YOU ACCEPT?

We accept Visa and MasterCard.

I HAVE NOT RECEIVED THE CONFIRMATION EMAIL

If your order has been processed, you will soon receive a confirmation email with your order number. It's possible that the confirmation email may have been accidentally filed in your "Junk Mail" folder. We encourage you to check.

Otherwise, you can contact us via our contact form , and we will send you a confirmation email again.

HOW CAN I GET MY INVOICE?

You can view and download your invoice at any time by logging into your personal account, under "My Account" – "My Orders." Click on "View Order" and then "Print Invoice."

If you encounter any difficulties, we invite you to send us your request via our contact form We will respond as soon as possible.

Also, an invoice is placed directly in the package when shipped.

CAN I USE DIFFERENT PAYMENT METHODS?

You can pay by credit card, PayPal account, wire transfer or bank check.

EXPEDITIONS

WHERE DO YOU DELIVER?

Papier d'Arménie® ships almost worldwide. You can verify this when you create your account.

What delivery method do you use?

Depending on your order or choice, we will ship by mail or Colissimo.

I have not received my order

Thank you for your order and we inform you that the delivery of our products can take several days. We invite you to contact us via our  contact form .

OTHER

I have a question that wasn't answered here. How can I contact you?

We will endeavor to answer any additional questions via our contact form.