TERMS OF SALES

The online store of the papierdarmenie.fr website was set up by the company EURL LE PAPIER D'ARMENIE, which is the operator of this site. Unique identifier number (IDU) under the extended producer responsibility (EPR): FR355183_01RETC. Any order for a product listed in the online store of the papierdarmenie.fr website requires prior consultation of these general terms and conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement regarding the content of these general terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the website store.
The consumer has the option to save or edit these general terms and conditions, it being specified that both saving and editing this document are his/her sole responsibility. The consumer, prior to placing an order, declares that the acquisition of these products is not directly related to his/her professional activity, their acquisition being reserved for his/her personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website were in reality related to his/her professional activity.
The online store set up by the company EURL LE PAPIER D'ARMENIE within the framework of the website mentions the following information:

– legal notice allowing precise identification of the company EURL LE PAPIER D'ARMENIE.
– presentation of the essential characteristics of the goods offered
– indication, in Euros, of the price of the goods, as well as, where applicable, delivery costs
– indication of the terms of payment, delivery, or execution
– the existence of a right of withdrawal
– the period of validity of the offer or price
– the conditions for terminating the contract when it is of indefinite duration or for a period exceeding one year
– All of this information is presented in French. The consumer declares that he or she has full legal capacity to enter into a commitment under these general terms and conditions.

Article 1: Completeness

These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions. No general or specific condition appearing in the documents sent or given by the consumer can be incorporated into these conditions, since these documents would be incompatible with these general conditions.

Article 2: Object

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company EURL LE PAPIER D'ARMENIE to the consumer.

Article 3: Contractual Documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into force – duration

These general terms and conditions come into effect on the date the purchase order is signed. These general terms and conditions are entered into for the duration necessary to provide the goods and services subscribed to, until the expiry of the guarantees owed by EURL LE PAPIER D'ARMENIE.

Article 5: Electronic signature

The consumer's "double click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order Confirmation

Contractual information will be confirmed by email at the latest at the time of delivery or, failing that, to the address indicated by the consumer on the order form.

Article 7: Proof of the transaction

The computerized records, stored in the computer systems of EURL LE PAPIER D'ARMENIE under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Article 8: Product Information

8-a: The company EURL LE PAPIER D'ARMENIE presents on its website the products for sale with the necessary characteristics which allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order the essential characteristics of the products he wishes to purchase.
8-b: The offers presented by the company EURL LE PAPIER D'ARMENIE are only valid while stocks last.

Article 9 Price

Prices are quoted in euros and are only valid on the date the consumer sends the order form. They do not include delivery charges, which are charged in addition and are indicated before the order is confirmed. Prices include the VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time may the amounts paid be considered as a deposit or down payment.

Article 10: Method of payment

To pay for their order, the consumer has the choice of all the payment methods listed on the order form. The consumer guarantees EURL LE PAPIER D'ARMENIE that they have the necessary authorizations to use the payment method chosen by them when validating the order form. EURL LE PAPIER D'ARMENIE reserves the right to suspend any order processing and any delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. EURL LE PAPIER D'ARMENIE reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being administered. EURL LE PAPIER D'ARMENIE has implemented an order verification procedure intended to ensure that no person uses another person's bank details without their knowledge. As part of this verification, the customer will be asked to fax a copy of an identity document and proof of address to EURL LE PAPIER D'ARMENIE. The order will only be validated after our services have received and verified the documents sent.

Article 11: Product availability

The order will be executed at the latest within 3 working days from the day following the day on which the consumer placed his order. In the event of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the option to cancel his order. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days at the latest of their payment, or an exchange of the product.

Article 12: Terms of delivery

The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage caused by the carrier on the delivery slip, as well as to EURL LE PAPIER D'ARMENIE, within one week. The consumer may, at his request, have an invoice sent to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we mainly work with the services of La Poste and Colissimo. As soon as we make a shipment, you will immediately receive an email informing you.
THE POST OFFICE
Colissimo shipments are made for fragile products or from a certain order amount. In addition to being economical, this service delivers within 48 hours throughout France after preparing the package in our workshops and dropping it off at the post office, and offers you the possibility of collecting the ordered products at your post office near the delivery address in case you are absent from the initial delivery location when the postman presents you. Concretely, if you are absent on the day of delivery, your postman will leave you a calling card in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. Colissimo Suivi is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may go astray. In the event of a delivery delay compared to the date we indicated in the shipping email, we ask you to notify us of this delay by calling us by phone or sending us an email. We will then contact the Post Office to start an investigation. A Post Office investigation can last up to 21 days from the start date of the investigation. If during this period, the product is found, it will be immediately re-routed to your home (in the majority of cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the carrier's loss. If the product(s) were still available, but had changed their selling price on the site, we would apply the new selling prices, either by reimbursing you by check for the difference, or by requesting an additional check for this price difference. We decline all responsibility for any extension of delivery times due to the carrier, particularly in the event of loss of products or strikes.

Article 13: Delivery problems due to the carrier

Any anomaly concerning delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending to the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out said complaints. The consumer must send a copy of this letter by fax or by regular mail to:
EURL LE PAPIER D'ARMENIE
Customer service,
6 rue Morel 92120 MONTROUGE.

Article 14: Delivery Errors

14-a: The consumer must make any claim regarding delivery errors and/or non-conformity of the products in nature or quality with the information on the order form to EURL LE PAPIER D'ARMENIE on the same day as delivery or at the latest on the first working day following delivery. Any claim made after this deadline will be rejected.
14-b: This complaint can be made to EURL LE PAPIER D'ARMENIE: – by telephone on 01.42.53.22.46 from Monday to Friday from 9 a.m. to 12 p.m. – by logging onto our website in the “track your order” section where, after entering your customer number, you can ask us your question through the contact us menu, clearly specifying the order reference.
14-c: Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the company EURL LE PAPIER D'ARMENIE from any liability towards the consumer.
14-d: Upon receipt of the complaint, EURL LE PAPIER D'ARMENIE will assign an exchange number for the product(s) concerned and will communicate it to the consumer by email, fax or telephone. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.
14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to EURL LE PAPIER D'ARMENIE in its entirety and in its original packaging, by Colissimo Recommandé, to the following address:
EURL LE PAPIER D'ARMENIE
Return service,
6 rue Morel 92120 MONTROUGE
To be accepted, any return must be reported in advance to the Customer Service of EURL LE PAPIER D'ARMENIE.
Shipping costs are the responsibility of EURL LE PAPIER D'ARMENIE, except in the case where it turns out that the returned product does not correspond to the original declaration made by the consumer in the return slip.

Article 15: Product warranty

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold. The consumer is expressly informed that EURL LE PAPIER D'ARMENIE is not the producer of the products presented on the website, within the meaning of Law No. 98-389 of May 19, 1998, relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a product defect, only the liability of the producer thereof may be sought by the consumer, based on the information appearing on the packaging of said product. The conditions and duration of the producer's warranty are indicated on the product sheets. Given the frequency of renewal of components of technical products, papierdarmenie.fr may, upon request, inform the consumer of the availability of spare parts for the products offered and the procedures for obtaining them.

Article 16: Right of withdrawal

The consumer has 14 working days to return, at their own expense, products that do not suit them. This period starts from the day the consumer's order is delivered. If this period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day. Any return must be reported in advance to the Customer Service of EURL LE PAPIER D'ARMENIE: – preferably by telephone at 01.42.53.22.46 from Monday to Friday from 9 a.m. to 12 p.m., – by logging on to our website in the “track your order” section where, after entering your customer number, you can obtain your order number. The product must be returned by Colissimo Recommandé to EURL LE PAPIER D'ARMENIE, 6 rue Morel 92120 MONTROUGE.
Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, reshipping will be at the consumer's expense.
In the event of exercising the right of withdrawal, EURL LE PAPIER D'ARMENIE will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, particularly when the product requires technical verification (e.g., products that must be tested beforehand).
The consumer will then be reimbursed and re-credited to their bank account (secure transaction) in the case of payment by bank card, or by check in other cases.

Article 17: Rights of use

The right to use the software of the company EURL LE PAPIER D'ARMENIE, as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, under Article L122-6-1 of this Code, the consumer has a reproduction right exclusively for the establishment of a backup copy, when this is necessary to preserve the use of the software. In any event, the author of the software retains a property right over his work, which the consumer undertakes to respect.

Article 18: Force Majeure

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. A fortuitous event or force majeure shall be considered to be any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances shall notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts for more than three months, these general conditions may be terminated by the injured party. Expressly, the following are considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually recognized by the case law of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 19: Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

Article 20: No waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

Section 21: Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22: Chatel Law

The company EURL LE PAPIER D'ARMENIE is required to respect a delivery deadline, after which the customer of the site www.papierdarmenie.fr may then request a full refund of their order including shipping costs.
The shipping costs associated with returning products remain the responsibility of the customer wishing to cancel their order on the website www.papierdarmenie.fr
EURL LE PAPIER D'ARMENIE undertakes not to charge any fees for telephone calls to the customer service department of www.papierdarmenie.fr.

Article 23: Applicable law

These general terms and conditions are subject to French law. This applies to both substantive and formal rules. In the event of a dispute or complaint, the consumer should first contact EURL LE PAPIER D'ARMENIE to seek an amicable solution. Subsequently, and in the event of an appeal, the consumer may file a complaint with us via its dedicated dialog box.

Article 24: Data processing and Freedoms

The information requested from the consumer is necessary for processing his order and may be communicated to the contractual partners of the company EURL LE PAPIER D'ARMENIE involved in the execution of this order. The consumer may write to the company EURL LE PAPIER D'ARMENIE, whose contact details are in the confidentiality charter appearing on the website, to oppose such communication, or to exercise his rights of access and rectification with regard to the information concerning him and appearing in the files of the company EURL LE PAPIER D'ARMENIE, under the conditions provided for by the law of January 6, 1978.